30-Day Return Policy – Birch 303
At Birch 303, we strive to ensure customer satisfaction with our products. Please review our return policy below.
Returns & Eligibility
- Non-Food Items: You may return unused, unopened, and undamaged non-food items within 30 days of purchase.
- Food Items: Due to health and safety regulations, all food sales are final and cannot be returned or exchanged.
Return Process
- Contact Us: Before returning an item, please contact our customer service team at [your contact info] for return authorization.
- Shipping Costs: Customers are responsible for all shipping costs associated with returning an item. We recommend using a trackable shipping service.
- Condition of Returns: Items must be returned in their original packaging and in new, unused condition. Returns that do not meet these criteria may not be eligible for a refund.
Refunds & Processing
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-10 business days and issued to the original payment method.
Exchanges
We do not offer direct exchanges. If you need a different item, please return the original item (if eligible) and place a new order.
If you have any questions regarding our return policy, please contact us at amy@birch303.store
